If you take any one of Professor Higgins investigation or litigation related courses, you learn about the importance of Active Listening.
The successful police officer, investigator, paralegal, or lawyer must hear and process far more than they must speak.
We see, hear, assess, and analyze what we hear and observe before we act or speak on that information.
Active listening is a skill that you must commit to, develop, and practice to see dividends.
It may benefit you in your personal life as much as in your career. Especially in our current environment.
Take a few minutes to read Tania Israel's short article and if you have a few minutes more, watch her TED Talk linked at the bottom of the article.